Privacy policy
SARWAT STUDIO
Last Updated: March 1, 2026
INTRODUCTION
SARWAT STUDIO operates this online store, website, and mobile application, including all related information, content, features, tools, products and services (collectively, the "Services") to provide you with an exceptional shopping experience. We use Shopify to power our e-commerce platform and enable you to browse and purchase our products.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make purchases through our Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information handling.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
"Personal information" means information that identifies or can reasonably be linked to you. Information that has been de-identified so that it cannot be reasonably linked to you is not personal information.
We may collect the following categories of personal information:
Contact Details
Name, billing address, shipping address, phone number, email address
Financial Information
Credit/debit card details, payment method, transaction details (processed securely through third-party payment processors)
Account Information
Username, password (encrypted), security questions, preferences, settings, date of birth
Profile Information (Optional)
Profile picture, size preferences, style preferences
Transaction Information
Items viewed, cart activity, wishlist, purchase history, returns, exchanges, cancellations
Communications
Messages sent through contact forms, customer support inquiries, feedback
Device Information
Device type, browser type, IP address, unique identifiers, network connection
Usage Information
Pages visited, time spent on site, navigation patterns, product interactions
HOW WE COLLECT INFORMATION
We collect personal information from:
Directly from you when you:
- Create an account
- Place an order
- Contact customer support
- Subscribe to our newsletter
- Upload a profile picture
- Participate in promotions
Automatically through:
- Cookies and similar tracking technologies
- Your device when you use our Services
- Web analytics tools
From third parties such as:
- Payment processors (Stripe, PayPal, JazzCash, EasyPaisa)
- Shipping carriers (TCS, Leopards, DHL, FedEx)
- Marketing platforms (Klaviyo, Google Analytics, Facebook Pixel)
- Social media platforms (if you sign in via Facebook, Google, Instagram)
HOW WE USE YOUR INFORMATION
We use your personal information to:
Provide Services
- Process and fulfill orders
- Arrange shipping and delivery
- Process payments securely
- Manage your account
- Send order confirmations and shipping updates
- Handle returns, exchanges, and refunds
- Enable product reviews
Personalize Experience
- Remember your preferences (size, style)
- Provide product recommendations
- Create a customized shopping experience
- Save items in your wishlist and cart
Marketing & Communications (with your consent)
- Send promotional emails about new arrivals and sales
- Provide updates about SARWAT STUDIO Rewards
- Share exclusive offers and early access
- Send SMS/WhatsApp notifications (if opted in)
Improve Services
- Analyze customer behavior and trends
- Conduct market research
- Improve website and app functionality
- Test new features and products
Security & Fraud Prevention
- Authenticate your account
- Detect and prevent fraudulent transactions
- Protect user safety and platform security
- Verify identity for high-value transactions
Legal Compliance
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Enforce our Terms of Service
- Resolve disputes and troubleshoot issues
HOW WE SHARE YOUR INFORMATION
We do not sell your personal data. We may share information with:
Service Providers
- Shopify: E-commerce platform hosting
- Payment Processors: Stripe, PayPal, JazzCash, EasyPaisa
- Shipping Carriers: TCS, Leopards, DHL, FedEx
- Email Marketing: Klaviyo, Mailchimp (with your consent)
- Analytics: Google Analytics, Facebook Pixel
- Cloud Storage: AWS, Google Cloud
Business Partners (with your consent)
- Marketing partners for personalized advertising
- Social media platforms for targeted ads
Legal Requirements
- Government authorities or law enforcement when legally required
- Courts or regulators in legal proceedings
- To protect our rights, safety, or property
Business Transfers
- In connection with mergers, acquisitions, or asset sales
- During bankruptcy proceedings
With Your Consent
- When you authorize us to share information
- Social media integrations you enable
RELATIONSHIP WITH SHOPIFY
Our Services are hosted by Shopify Inc., which collects and processes personal information to provide and improve the e-commerce platform.
Important: Information you submit through our Services is transmitted to Shopify and may be processed in countries outside your residence (including the United States and Canada).
Shopify's Enhanced Features: We use certain Shopify features that incorporate data from your interactions with our store and other merchants. For these features, Shopify is the data controller.
Your Rights Regarding Shopify: For information about how Shopify processes your data and to exercise your rights:
- Visit the Shopify Consumer Privacy Policy
- Use the Shopify Privacy Portal
COOKIES & TRACKING TECHNOLOGIES
What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and improve your experience.
Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Enable core functions (cart, checkout, login) | Session |
| Performance | Analyze site usage and improve performance | 1-2 years |
| Functional | Remember preferences (language, size, currency) | 1 year |
| Marketing | Deliver personalized ads and track campaigns | 1-2 years |
Managing Cookies
You can control cookies through your browser settings:
- Desktop: Browser Settings > Privacy > Cookies
- Mobile App: Device Settings > Privacy > Tracking
Note: Blocking cookies may impact website functionality.
THIRD-PARTY LINKS
Our Services may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for their privacy practices.
Please review their privacy policies before providing personal information.
CHILDREN'S PRIVACY
Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
Parents: If you believe your child has provided us with personal information, contact us immediately at support@sarwatstudio.com and we will delete it.
We do not knowingly "share" or "sell" personal information of individuals under 16 years of age as those terms may be defined under applicable law.
DATA SECURITY
We implement industry-standard security measures:
✓ SSL/TLS encryption for data transmission
✓ Secure servers with regular updates
✓ Access controls (limited staff access)
✓ PCI-DSS compliant payment processing
✓ Regular security audits
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. Any information you send to us may not be secure while in transit; please do not use unsecure channels to send sensitive information.
Your Responsibility: Keep your account credentials safe. Do not share your password.
DATA RETENTION
We retain personal information for as long as necessary to:
- Maintain your account (while active)
- Fulfill legal obligations (typically 7 years for tax/accounting)
- Resolve disputes and enforce agreements
Specific Retention:
- Account Data: Retained while account is active; deleted upon request (subject to legal requirements)
- Order History: 7 years (tax compliance)
- Marketing Data: Until you unsubscribe
- Anonymized Data: Indefinitely for analytics
INTERNATIONAL DATA TRANSFERS
SARWAT STUDIO operates globally. Your data may be transferred to and processed in:
- Pakistan: Where our operations are based
- United States: Where Shopify and some service providers are headquartered
- European Union: For EU customers (with GDPR safeguards)
- Other Countries: Where service providers operate
Safeguards:
- Standard Contractual Clauses (SCCs)
- Privacy Shield frameworks (where applicable)
- GDPR-compliant data transfer mechanisms
YOUR RIGHTS
Depending on your location, you may have the following rights:
Access & Portability
- Request a copy of your personal data
- Receive data in a machine-readable format
Correction
- Update or correct inaccurate information
- Manage account details in "My Account"
Deletion (Right to be Forgotten)
- Request deletion of your account and data
- Subject to legal retention requirements
Restrict Processing
- Limit how we use your data in certain circumstances
Object to Processing
- Object to marketing communications
- Object to profiling or automated decision-making
Withdraw Consent
- Unsubscribe from marketing emails (link in every email)
- Opt out of cookies (browser settings)
Lodge a Complaint
- Contact your local data protection authority
To Exercise Your Rights: Email: privacy@sarwatstudio.com or support@sarwatstudio.com
We will respond within 30 days (or as required by law).
We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf, but we will require proof of authorization and may ask you to verify your identity directly.
MARKETING PREFERENCES
Opt-In
We only send marketing if you:
- Create an account and opt in
- Subscribe to our newsletter
- Join SARWAT STUDIO Rewards
Opt-Out
Unsubscribe anytime:
- Click "Unsubscribe" in any email
- Update preferences in "My Account"
- Email support@sarwatstudio.com
Note: You'll still receive transactional emails (order confirmations, shipping updates).
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
REGION-SPECIFIC INFORMATION
European Union (GDPR)
EU residents have additional rights under GDPR. Our legal basis for processing is outlined in "How We Use Your Information."
California (CCPA)
California residents have the right to:
- Know what data is collected
- Request deletion
- Opt out of sale (we do not sell data)
To Exercise CCPA Rights: Email privacy@sarwatstudio.com with "California Privacy Request" in the subject line.
Pakistan
We comply with Pakistani data protection laws.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website/app
- Update the "Last Updated" date
- Notify you via email or app notification for significant changes
Continued use after changes indicates acceptance of the updated policy.
CONTACT US
For questions about this Privacy Policy or to exercise your rights:
Email: privacy@sarwatstudio.com or support@sarwatstudio.com
WhatsApp: +92 333 4749868
Phone: +92 333 4749868
Postal Address:
SARWAT STUDIO
170 L Block, DHA Rahbar
Lahore 54000, Pakistan
Support Hours:
Monday–Sunday, 10:00 a.m.–6:00 p.m. (Pakistan Standard Time)
By using SARWAT STUDIO's Services, you acknowledge that you have read and understood this Privacy Policy.