Refund policy
RETURN, EXCHANGE & REFUND POLICY
SARWAT STUDIO
Last Updated: March 1, 2026
At SARWAT STUDIO, we are committed to your complete satisfaction. Due to the nature of our made-to-order and carefully curated products, we do not accept returns or exchanges for change of mind. However, if an item arrives defective, damaged, or incorrect, we will resolve the issue promptly.
WHEN RETURNS OR EXCHANGES ARE ACCEPTED
We accept returns or exchanges only in the following circumstances:
Defective or Damaged Items
The item arrived damaged, faulty, or materially different from your order.
Wrong Item Shipped
You received an item that does not match your confirmed order.
CRITICAL REQUIREMENT: UNBOXING VIDEO
To qualify for a return or exchange, you MUST provide:
✓ Continuous unboxing video showing:
- The sealed package (before opening)
- The entire unboxing process from start to finish
- The item and any defects or discrepancies
Without an unboxing video recorded at the time of delivery, returns or exchanges cannot be processed.
This policy protects both you and us by verifying issues and improving our quality control.
REPORTING WINDOW
You must report any issues within 24 hours of delivery by contacting:
Email: support@sarwatstudio.com
WhatsApp: +92 333 4749868
Include:
- Order number
- Unboxing video
- Clear photos of the issue
- Brief description of the problem
Claims reported after 24 hours will not be accepted.
ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE
We cannot accept returns or exchanges for:
❌ Change of mind
❌ Incorrect size or color selected by customer
❌ Made-to-order or custom items (unless faulty)
❌ Sale, promotional, or clearance items
❌ Gift cards
❌ Personal care and cosmetic products (unless faulty)
❌ Earrings and pierced jewelry (hygiene reasons)
❌ Intimate apparel or undergarments (unless faulty)
CONDITIONS FOR ELIGIBLE RETURNS
To qualify for a return or exchange:
✓ Unused & Unworn: Item must be in original condition with all tags attached
✓ Original Packaging: Item must be in its original packaging
✓ Proof of Purchase: Order confirmation email or receipt required
✓ Unboxing Video: Mandatory for all claims
✓ Timeframe: Reported within 24 hours of delivery
Returns that do not meet these conditions will not be accepted.
HOW TO REQUEST A RETURN OR EXCHANGE
Step 1: Contact Us Immediately
Within 24 hours of delivery, contact us at:
Email: support@sarwatstudio.com
WhatsApp: +92 333 4749868
Provide:
- Order number
- Unboxing video (mandatory)
- Photos showing the issue
- Description of the problem
Do not ship items without authorization. Unauthorized returns will not be accepted.
Step 2: Await Approval
Our team will review your claim and unboxing video.
If approved, we will provide:
- Return shipping address
- Return instructions
- Return shipping label (if applicable) or arrange collection
If rejected, we will explain why your claim does not meet our policy requirements.
Step 3: Ship the Item
- Pack securely in original packaging
- Include all tags and accessories
- You are responsible for the item until it reaches us
RETURN SHIPPING COSTS
If Item is Faulty or Incorrect:
- SARWAT STUDIO covers return shipping
- For Cash on Delivery orders, we reimburse via bank transfer
If Return is Due to Customer Error:
- Generally not accepted (change of mind, wrong size/color)
- Customer responsible for return shipping (if exception is made)
REFUNDS
Processing Time
Once we receive and inspect your return:
- Approval or rejection notification sent immediately
- Approved refunds processed within 10 business days
- Additional bank processing time: 3-5 business days
Refund Method
Credit/Debit Card or Online Payment:
Refunded to original payment method
Cash on Delivery (COD):
Refunded via bank transfer (8-15 business days to reflect in your account)
Non-Refundable Charges
- Shipping fees (unless item was faulty or incorrect)
- COD verification charges (unless item was faulty or incorrect)
- No restocking fees are charged
EXCHANGES
If you need to exchange a faulty or incorrect item:
- Follow the return process above
- After your return is approved, we will send a replacement (subject to stock availability)
Fastest Option:
Return the item for a refund, then place a new order for the desired item.
NON-RETURNABLE ITEMS
Due to hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:
- Personal care and cosmetic products
- Earrings and pierced jewelry
- Intimate apparel or undergarments
- Sale items or gift cards
If you have questions about whether your item is returnable, contact us before purchasing.
ORDER CANCELLATIONS
Once an order is placed, it enters production immediately and cannot be cancelled.
This applies to all orders, including:
- Ready-to-ship items
- Made-to-order clothing
- Custom sizing requests
Please review your order carefully before completing your purchase, including:
- Item details (size, color, design)
- Shipping address
- Contact information
CONTACT US
For questions about returns, exchanges, or refunds:
Email: support@sarwatstudio.com
WhatsApp: +92 333 4749868
Phone: +92 333 4749868
Support Hours:
Monday–Sunday, 10:00 a.m.–6:00 p.m. (Pakistan Standard Time)
We respond to all inquiries within one business day.
This policy applies to all purchases made on sarwatstudio.com and through the SARWAT STUDIO mobile app. We may update this policy from time to time. Continued use after changes constitutes acceptance.
By placing an order with SARWAT STUDIO, you agree to this Return, Exchange & Refund Policy.